Lifetime Delight Policy

Where timeless design meets lasting confidence.

At Shazé, we believe true luxury is as enduring as your memories. Our Lifetime Delight
Policy is our promise to you; a commitment to exceptional design, fine craftsmanship,
and a service experience that feels as valuable as the pieces themselves. Every creation
is designed to be admired, enjoyed, and cherished for life.

Our Promise

Your trust means everything to us. Each piece meets the most rigorous standards of
quality and artistry. Should a rare, inherent issue arise in the material or workmanship,
we will honour your trust, replacing your piece or offering a fair resolution with care and
respect, no questions asked.

How to Exchange

Making it simple and seamless:
• Visit the Shazé store where your piece was purchased
• Bring the product along with the original invoice
• Our team will guide you through the process with professionalism and warmth

Fair Use & Integrity

Our policy is designed to protect the integrity of craftsmanship. It celebrates design that
lasts, not wear that comes from everyday use. To keep this promise meaningful, it does
not extend to:
• Natural wear and tear or ageing
• Accidental damage or misuse
• Alterations or modifications after purchase
• Personal preference or change of mind regarding the design

Terms of Coverage

Every request is personally evaluated, ensuring fairness and transparency:
• Covered: inherent defects in materials or workmanship
• Assessment: reviewed individually for eligibility
• Resolution: replacement or store credit equal to the original value if the same
item is unavailable

Important to Know

Some situations, by their nature, aren’t considered inherent defects:

• Hosting products: damage caused by breakage
• Jewellery: natural tarnishing and wear
• Décor: replating requirements over time
• Watches: battery changes or routine repairs

Our goal is simple: to keep the delight of owning Shazé alive for as long as you do.
Whenever you need assistance, our team is always here to help you care for your
treasures