At Shazé, customer delight is paramount. Our Lifetime Delight Policy is an extension of our incessant attempt to stay progressive and add value to our customers’ experience.
Terms of Exchange
We stand by the high-quality craftsmanship and material of every Shazé piece created. Hard-engineered to perfection, every function and form is carefully inspected through a detailed quality-control-check.
Extending this is our assurance with the Shazé Lifetime Delight Policy - allowing you to request a replacement at any point in time. Now, you can delight in great design, well, for a lifetime. We understand that every requisite is unique, thus treat each request on a case to case basis.
In case of unavailability of the product a store credit will be issued, which is redeemable at any Shazé store.
Initiating Your Exchange
You are welcome to bring the purchased-piece to the store and avail your exchange.